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Critical Event Management Training and Best Practices

Everbridge University

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Your Business Succeeds When Your People Succeed

Equip Your Team with Everbridge Solutions and Best Practices

Our proven Critical Event Management (CEM) methodology stems from 20+ years of experience enabling businesses to be resilient. Everbridge University provides interactive training on fundamental concepts, features, and best practices to prepare your team to be confident in their decisions using Everbridge. With options ranging from online courses, best practices documentation to live webinars, your team members can directly apply concepts to achieving your organization’s objectives in a manner that suits their needs.

Build a Resilient Team

Prepare Your Team for Success with Everbridge 

With everything on your plate today, training your staff can create real challenges – but the cost of not training them can be very high. Everbridge University offers online courses, product information, and best-practice guides. With our online training option, your new and experienced team members can improve their skills anywhere that there is Internet access. Team members don’t have to travel, shuffle and reshuffle their calendars, or require special handling if they miss the training session.

See What Our Customers are Saying About Everbridge University

  • “I learned the Crisis Event Management (CEM) workflow process.”
  • “Very interactive, Very clear, Very interesting, Very easy to follow… This training will help me do my job”


Get Everbridge Certified

Confidence to Mitigate Risks, Take Action, and Restore Continuity

Demonstrate your ability to ensure business continuity, even when faced with unforeseen events. The foundation for Everbridge’s certification program relies on a proven methodology developed through 20 years of best practices in resilience and critical event management (CEM). Demonstrate credibility to handle incidents and have confidence in knowing how to assess risk, act rapidly and optimize a plan for protection and recovery of valuable assets.

Join the Team of the 3,000+ Everbridge Certified Professionals!

Why Get Certified?

Your Business’ Sustainability Depends on Your Team

Ensure that your team has what it takes to methodically assess risks, locate assets and act rapidly in the face of a crisis.

Mass Notification Message Sender Certification

Mass Notification Sender

Have confidence to create, send, and monitor critical event notifications. Mass Notification Senders ensure that the right information is sent to the right people at the right time by tailoring the content, audiences, and methods for each specific incident notifications.

IT Alerting Administrator Certification

IT Alerting Administrator

Facilitate the flow of information in tracked incidents, identify trends, and gain insight through the IT Alerting graphs. Modify and maintain incidents, variables, and templates and understand how to fine-tune methods by which incidents are routed.

IT Alerting Operator Certification

IT Alerting Operator

Create and maintain communication plans by using variables, reusable templates, and scenarios. Tailor your organization’s response plan to issues and pre-defined Incident Communication Operators for successful handling of issues.

Incident Administrator Certification

Incident Administrator

Enact plans by launching and maintaining incidents throughout their lifecycle. Follow processes to create, launch, update, and close each incident and ensure a clear and efficient transfer of information within the organization during a critical event.

Incident Operator Certification

Incident Operator

Create and maintain communication plans by creating variables, re-usable templates, and scenarios you can tailor your organization’s response to issues and set-up Incident Communication Operators for successful handling of issues.

Visual Command Operator Certification

Visual Command Operator

Define steps to assess, locate, act, analyze, and evaluate incoming alerts based on the impact to the organization, choose the most appropriate way to respond to alerts, and gain valuable insights through after-action reporting.

Are you a Customer Focused on Critical Event Management?  Why not Get Certified?

“The main thing I want to emphasize is how easy the system is to use. A lot of software platforms have a very high learning curve and there’s extensive lead time before people can truly use the system effectively. With Everbridge, within an hour or two, someone can master the system.”

James Green, PSCU

Best Practices for Critical Events

Be Prepared

We go beyond courses and best practices by helping reinforce basic concepts with regular Webinars hosted by Everbridge professionals.  These Webinars are intended to help you apply your Everbridge skills to managing critical events that may impact your stakeholders. 

  • Hurricane Preparedness 
  • National Preparedness Month 
  • Back to School Again – Preparing for the New Term for SLG and Higher Ed 
  • Critical Event Lifecycle 
  • New Year’s Resolution – Training Your Team To Send High Quality Messages